Frequently Asked Questions

Where are Polina Ivanova Atelier dresses made?

All of our dresses are handmade in Bulgaria (small country, part of the EU) from the most talented professional seamstresses using high-end and sustainable materials.

How long does it take to make my dress?

Once we have your measurements, we would need 7-8 weeks to finish your dress.
The boleros and bodysuits take 3-4 weeks to complete. We also always make sure to send photos prior shipping.

My wedding is very soon. What should I do?

You can use our Rush Order option which shortens the production time to 2-4 weeks for the dresses or 7-10 days for the boleros.
The price would be 100€ for a long dress, 50€ for a knee length dress or 25€ for a bolero.
Alternatively, you can order one of our Ready to Wear dresses.

Do you deliver worldwide and which shipping company do you use?

Yes, we deliver worldwide via DHL express courier which is the fastest and most reliable shipping option and it takes 1-10 days depending on your location. 
Once we send your package we'll provide you with a tracking number of the parcel.

How to take my measurements?

In order to ensure a perfect fit we would recommend to get measured by a professional. You can find detailed instructions here:

What happens if I gain or loose weight?

All of our dresses have a bit of stretch to accommodate half a size up or down. We also always leave bigger seam allowances for just in case. Each gown is tailored in such way which allows easy alteration process.

Can you send me a sample dress to try on?

As our dresses are made to order we don't offer such option. We are more than happy to send fabric and lace samples though! Please contact us for more information.

Shipping cost

We offer free shipping to the USA, Canada and EU countries via DHL express. For all other countries the shipping charge will be calculated at checkout.

Duties and taxes

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of the EU check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.